1 reviews | Active since Jun 2010
Legal department
<p>I app**** for your cyber Monday deal only to be told I had an outstanding debt. </p> <p>In 2012 I had reported ********** activity on my banking account originating from MTN. I subsequently informed MTN AND they closed the ********** account. Only to subsequently send me lawyers letters. After much frustration I received communication that MTN acknowledged the ***** and they were investigating. </p> <p> </p> <p>4 years later the problem rears its ugly head again. </p> <p> </p> <p>I have contacted your legal department on 08/12/2016 and am yet to hear back from them, despite numerous follow up emails. </p> <p> </p> <p>Kindly assist. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Good day.
Thank you kindly for your prompt reply.
It's really sad that one has to take to this form of complaining before you can get any assistance.
As I mentioned the last email from the mtn legal team quoted a 48-72 hour response time. That was 8 December 2016.
I trust this matter will now receive some attention.
Awaiting any response from your legal team.
Sachin Baba
Good day.
Thank you kindly for your prompt reply.
It's really sad that one has to take to this form of complaining before you can get any assistance.
As I mentioned the last email from the mtn legal team quoted a 48-72 hour response time. That was 8 December 2016.
I trust this matter will now receive some attention.
Awaiting any response from your legal team.
Sachin Baba
Good day.
I have yet to hear from Mtn's legal team, in fact no one has contacted me as yet from MTN.
Kindly advise on my way forward.
Good day.
I have yet to hear from Mtn's legal team, in fact no one has contacted me as yet from MTN.
Kindly advise on my way forward.
Hi
Still no feedback.
Please help
Hi
Still no feedback.
Please help