1 reviews | Active since Oct 2017
Legal Department
I am being sent from Pillar to post with regards to the settlement/status change of my account which I’m doing for the second time because of Mtns terrible legal department when contacting the department you get cut off when liaising via email with them they are not knowledgeable as to what is happening and respond when they feel like it so unprofessional when I went to the branch in the east rand mall thinking maybe they can help me they couldn’t even get hold of the Legal department and told me to drive all the way to the head office in Roodeport!!!I’ve logged a complaint on the Mtn website as well and still no response and I’ve been trying to sort this matter out since September 2016!!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team