PM
Phambili M
1 reviews | Active since Jun 2014
13 Jan 2016, 15:58
Legal department
My contract was in arrears<br> <br> I paid it at the Branch in Uitenhage 21/12/2015<br> <br> Today 13/01/2016 my number is still blocked.<br> <br> When I call MTN SP they say it is at legal department.<br> <br> When you google legal department contact details you go back to the normal mtn website.<br> <br> I would suggest they add legal department number
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MTN South Africa's replyOfficial
15 Jan 2016, 16:16Hello Phambili Mapolis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there was a short payment on your account for November and December invoices . Due to this your lines were barred, Once the arrears have been settled the barring will be removed.
Please contact our customer care line on 808 for further assistance or send us an email on ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there was a short payment on your account for November and December invoices . Due to this your lines were barred, Once the arrears have been settled the barring will be removed.
Please contact our customer care line on 808 for further assistance or send us an email on ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
MTN South Africa's reply15 Jan 2016, 16:16
Official
Hello Phambili Mapolis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there was a short payment on your account for November and December invoices . Due to this your lines were barred, Once the arrears have been settled the barring will be removed.
Please contact our customer care line on 808 for further assistance or send us an email on ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there was a short payment on your account for November and December invoices . Due to this your lines were barred, Once the arrears have been settled the barring will be removed.
Please contact our customer care line on 808 for further assistance or send us an email on ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***