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ronelle D

1 reviews | Active since Aug 2015

05 Sept 2015, 09:36

legal deparment

good day. I paid my bill that I was disputing. even though i didn't use the internet but its fine , what else can I do . it is endless fighting battle but my point is I've paid the bill and balance is 0 . I tried ph the *** ask for legal department but every time they transfer me to the call centre which cant assist as my acc is still at legal department .I cant waiste any more money trying to get through to legal department. please sort the matter out . I also would like to migrate my other cell 071... to prepaid with immediate affect- the acc is paid up. <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 15:42
Official
Hello ronellewilliams,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that i have escalated your matter to your credit controller, he will contact you very soon.

We would like to assure you that we are actively working to improve our service levels.

Regards
Jessie
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