MT
Marleen T
1 reviews | Active since Oct 2014
18 Sept 2015, 15:50
Legal Collections not contactable
Hi there,<br> <br> My fiance's MTN contract has been handed over to Legal Collections. After countless emails have gone unanswered, we were given the number *** to phone. This line asks for the cell number, which we then type in upon which it tells us that the number we entered doesn't exist on the MTN contract database.<br> <br> We cannot pay the outstanding amounts in a store, because the account has been handed over.<br> <br> This is now having a negative impact on his credit score.<br> <br> Please let me know what we're supposed to do to sort this out.<br> <br> Thanks<br> Marleen Theunissen on behalf of Jean-Pierre Jacobs
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MTN South Africa's replyOfficial
19 Sept 2015, 12:16Hello Marleen28,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Sept 2015, 12:16
Official
Hello Marleen28,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***