AW
Anneke W
1 reviews | Active since May 2013
24 Jul 2015, 11:15
Legal action to follow soon for MTN *****
I will be taking legal action against you MTN. You have been providing me 100% ZERO assistance from the get go. You charged me a third of my salary for data that I in NO way could have used (and you can't provide me with ANY reports saying that I did) and yet we are entering month FOUR of no answer. Every week I phone. Every week I get the same answer. \we have escalated it to our billing department"What utter HOGWASH!!! I will NOT be held hostage any more!! <br> <br> Oh"
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MTN South Africa's replyOfficial
05 Aug 2015, 13:46Hello AnnekeWeber,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records a credit was passed for data charges incurred and the lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records a credit was passed for data charges incurred and the lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply05 Aug 2015, 13:46
Official
Hello AnnekeWeber,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records a credit was passed for data charges incurred and the lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records a credit was passed for data charges incurred and the lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***