RS
Rikits S

1 reviews | Active since Sept 2015

01 Sept 2015, 13:09

legal action against mtn

This is my final attempt to find out who the head of mtns legal department is to send an email containing very sensitive information that is going to have a big impact on the company. Even though i do plan on releasing the info to as many people as possible in anycase, i would like to show that i am giving MTN one last opportunity to respond with an explanation even though it will not stop me from pursuing legal action as well which is going to include ******** charges. Ryan Webb is the only senior person i could find with a contact number in legal but like the rest of mtn is impossible to reach. The fact that customers have to resort to this method to get a response from mtn is ridiculous but which i guess is now normal to MTN. This will be used as proof of my many attempts at getting responses from mtn.

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Sept 2015, 08:32
Official
Hello Rikits,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please contact customer care to give more details on which legal department you need assistance with , we tried calling you and left a voice message.

We would like to assure you that we are actively working to improve our service levels.

Regards
Dimakatso
REQ:***