1 reviews | Active since Feb 2015
Left In The Dark
<p>So I app**** for a contract and it was approved, we dealt with everything and all that was good. But, I never received a tracking number for this. So I phoned MTN on Wednesday to obtain that and they advised me that they cannot tell me when the delivery will happen.</p> <p> </p> <p>My problem is now this: My existing number has been ported to MTN. I don't have the new handset and more importantly I don't have the new SIM card. I do a lot of bank transactions that requires authorization so the urgency of the delivery has now escalated especially with the weekend coming on. </p> <p> </p> <p>I need urgent assistance as (according to RTT) that package is just sitting in the warehouse. They can't reach me because my cellphone number is ported and I'm in meetings all day, in and out, and won't be able to take calls on the work landline. </p> <p> </p> <p>Please guys, I need someone to sort this out for me ASAP otherwise I just need the SIM card.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
I actually have no words to describe how I feel about your service and about your company. You guys just left me and I have to now (AGAIN) pick up the pieces and move on.
There's no need to "engage" with the right department. I'm going to a store today to do a sim swop and cancel everything since customers don't mean anything to you. Thank you for NOTHING.
I actually have no words to describe how I feel about your service and about your company. You guys just left me and I have to now (AGAIN) pick up the pieces and move on.
There's no need to "engage" with the right department. I'm going to a store today to do a sim swop and cancel everything since customers don't mean anything to you. Thank you for NOTHING.