AS
Anel S
1 reviews | Active since Aug 2013
23 Jun 2015, 16:14
Left in Limbo
Im already currently out of contract, and my phone started giving issues - only works when it wants!<br> Now having such a battle to replace!<br> No use applying online for an upgrade, as no one gets back to you.<br> Also no use trying to apply through call Center - recorded message informs that call center is closed??<br> Cant even go to nearest store - as their doors are also closed!!!!<br> Now MTN, I cant cancel my contract and port my number, but cant upgrade either!!!!<br> Thanx for leaving me in the dark ages!!!!
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MTN South Africa's replyOfficial
26 Jun 2015, 08:30Hello LadyA,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
The call centre number for upgrades is ***, I have escalated you request for someone to call you as well.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
The call centre number for upgrades is ***, I have escalated you request for someone to call you as well.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply26 Jun 2015, 08:30
Official
Hello LadyA,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
The call centre number for upgrades is ***, I have escalated you request for someone to call you as well.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
The call centre number for upgrades is ***, I have escalated you request for someone to call you as well.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,