Lebohang Nkwe - Greenstone Shopping Centre

I would like to lay a complaint against the MTN Store at Greenstone Shopping Centre, specifically the sales person Lebohang Nkwe.

On the 3rd of March 2022, I went to their store to get a Mega Deal DATA sim package of 120GB (50GB, 30GB, 10GB and 30GB) for R299 monthly x24months. However that’s not the package I was given. I relocated out of the province shortly after getting this deal and store I went to to try and resolve this incorrect package issue , I was told I need to go back to the store which had done this package.

I repeatedly called they store and they never answered.

On the 2nd of May I went to the store to fix this , again it was her and she said she can’t fix it on her side that she needs to log a ticket and wait for response and I made it clear that this should be resolved because I don’t want to see myself at the store again, I had to travel from far or get there. She said it would. She gave me the same numbers which they never pick up and told me she would also call as soon as she gets a response. The ticket was closed and she never called, I called and they did not pick up. There’s a number appearing on my contract , Vincent is the number holder, and I kept asking him to give me the managers numbers to escalate and he kept saying he’ll contact the store to tell them to give me a call. Which they did not until I called the store again and the same girl picked up to tell me how she can’t fix it on her side , she needs to log another ticket again.

Today I called the customer care to cancel and I was told about a cancellation fee I’d be liable for if I cancelled and my question was where does the consult take accountability in all of this when she was the one who was negligent in giving me the wrong package? I was afford a package of the same fee I was going to pay for less data than I was signing up for. Again, why must I be the one who suffers because of the sales person’s negligence? If I am not going to get the package I went to the store for , I want the contract cancelled and the sales person liable for the cancellation fee because had she not given me the incorrect package , I wouldn’t have any reason to cancel.

It’s really uncalled for how the sales person is not taking any accountability and the manager is not presenting themselves in all of this despite my requests.

I want this rectified.