ZN
Zikhona N
1 reviews | Active since Dec 2015
13 Apr 2017, 12:02
Leaving nightmare
<p>I have been back an fourth with MTN and pinnacle marketing about my refund of +R500, last week they asked for my banking details for the refund only to wake up today to R140 refund which I think is the February money nothing for March, such inconvenience and unacceptable.</p> <p>Can I please have my money back and spend my Easter Weekend in peace like you all going to.</p>
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Replies (2)
MTN South Africa's replyOfficial
13 Apr 2017, 18:26Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have logged the request for the amount R 445.71 to processed to your bank account,it should take within 5 to working to reflect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
MTN South Africa's reply13 Apr 2017, 18:26
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have logged the request for the amount R 445.71 to processed to your bank account,it should take within 5 to working to reflect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
ZN
Zikhona N's updateReviewer Update
24 Apr 2017, 19:53Hi,
i have not not received my money and 5 working days have past a long time ago, can I please get an urgent update on this as I need my money
ZN
Zikhona N's update24 Apr 2017, 19:53
Reviewer Update
Hi,
i have not not received my money and 5 working days have past a long time ago, can I please get an urgent update on this as I need my money