MM
Mbuso M
1 reviews | Active since Sept 2018
07 Sept 2018, 19:28
#LeaveMTN
My airtime and data keeps going every day. R180 per day to be precise. I am ****ed the hell off because they don’t even consider that a loss of unexplained airtime in my behalf effects how my future buying trend will be. Take responsibility MTN. You can’t eat money and don’t determine which third parties might have infiltrated your clients without consequences. #LeaveMTN This company is not worth calling an entity that understands or respects the value of customer experience.
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MTN South Africa's replyOfficial
10 Sept 2018, 09:53Good day ,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that we have sent the request to get any and all subscription services removed from your sim, the reference number for this is ***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 Sept 2018, 09:53
Official
Good day ,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that we have sent the request to get any and all subscription services removed from your sim, the reference number for this is ***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,