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mpho M
1 reviews | Active since Jan 2019
16 Jan 2019, 16:04
leave this network Mtn.
Good day, So I called MTN to check why my Whatsapp it is not working, The service provide said I must buy airtime to support my data so I can be able to use whatsapp. I did but it took my airtime. This is nonsense we promised Lies.
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MTN South Africa's replyOfficial
16 Jan 2019, 23:05 Thank you for your post.
We sincere apologized for any inconvenience incurred.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background before you loading data on the sim card, if any other applications is not closed proper in the backend the data loaded will be used against the running internet sessions.
You can contact the business solutions help desk to check this for you as well, 135 request to be transferred to the department.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
We sincere apologized for any inconvenience incurred.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background before you loading data on the sim card, if any other applications is not closed proper in the backend the data loaded will be used against the running internet sessions.
You can contact the business solutions help desk to check this for you as well, 135 request to be transferred to the department.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
Best regards,
MTN South Africa's reply16 Jan 2019, 23:05
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background before you loading data on the sim card, if any other applications is not closed proper in the backend the data loaded will be used against the running internet sessions.
You can contact the business solutions help desk to check this for you as well, 135 request to be transferred to the department.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
We sincere apologized for any inconvenience incurred.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background before you loading data on the sim card, if any other applications is not closed proper in the backend the data loaded will be used against the running internet sessions.
You can contact the business solutions help desk to check this for you as well, 135 request to be transferred to the department.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
Best regards,