1 reviews | Active since Jan 2014
Leak private information of clients
<p>Thank you to MTN, I have manged the following:</p> <p>1. ID number.<br />2. Postal and physical address.</p> <p>3. Full names and surname.</p> <p>4. Banking information.</p> <p> </p> <p>MTN gave my number to other companies and in turn I could gather all these valuable information.</p> <p>No wonder it is so easy to ***** money these days. With MTN it is very easy.</p> <p> </p> <p>Can someone now remove my number from your system that I don't get these SMS and calls from other companies?</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We acknowledge the receipt of your complaint.
As per our telephone conversation our policy doesn't allow us to provide external companies with private information of our valued customers,should you feel that the harassment from other companies is too much you can opt for number change.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***6
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We acknowledge the receipt of your complaint.
As per our telephone conversation our policy doesn't allow us to provide external companies with private information of our valued customers,should you feel that the harassment from other companies is too much you can opt for number change.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***6
Not much MTN can do.
Seems this issue is because the number was reused.
It would be best if MTN would have told me it's a reused number.
Not much MTN can do.
Seems this issue is because the number was reused.
It would be best if MTN would have told me it's a reused number.