bS
baggio S
1 reviews | Active since Oct 2012
02 Sept 2015, 00:57
Lazy Female staff
It all started when my car got broken into , my phones , amp , subwoofer and fire gear was ****** I reported the incident to the Mtn store not only did I had in a police record with my claim I had to wait almost 2 weeks for a sim card it's almost 3 months and I haven't gotten anything back from MTN I was numerous times in store and tried calling but it's no help people not doing there e but I must pay my bill
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Sept 2015, 10:57Hello bsouthgate,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please could you be so kind as to provide a detailed description of the complaint and advise on the feedback you are still awaiting. This will assist us in better attending to the complaint and resolving the matter.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please could you be so kind as to provide a detailed description of the complaint and advise on the feedback you are still awaiting. This will assist us in better attending to the complaint and resolving the matter.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply02 Sept 2015, 10:57
Official
Hello bsouthgate,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please could you be so kind as to provide a detailed description of the complaint and advise on the feedback you are still awaiting. This will assist us in better attending to the complaint and resolving the matter.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please could you be so kind as to provide a detailed description of the complaint and advise on the feedback you are still awaiting. This will assist us in better attending to the complaint and resolving the matter.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***