Lazy employees at canal walk!!!! Disgusted

I am extremely upset at canal walk MTN store.

My mums phone had got ****** and all i needed to do was get a new sim card and port the number over however the people at the store are extremely lazy and make new stories to the policy

So they mentioned we need to answer a few questions and stated we failed the questions and we need to go get an affidavit to state the issue so the next day i get this information and documents which clearly stated my phone was ****** and gave a run down of what happened.... Guess what i go in and they made another story up and said i must go back to the police station and say i need to port my number and my number is sooo and so, so i did this and this time i go to paddocks mall MTN and guess what the same questions they asked me at canal walk i passed it there which i never needed a affidavit so why should canal walk employ workers that sit and do nothing the whole day

Please ensure that you look into this matter and follow process on them and educate them on the policy

Big thank you to paddocks mall mtn