lazy and *********** staff from MTN Springs

Item: MTN South Africa
Rating: 2
Author: Boitumelo M

I took my phone in 2 weeks ago as it had stopped working. I bought the phone on contact 3 years ago. When i took it in for the first time i was told that they need the phone charger and an invoice. I then went to Alberton Mtn where i had purchased the phone and got an invoice and took it back to Springs much to my shock again it was refused because i did not have a charger!!!

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Replies (1)

MTN South Africa's replyOfficial

11 Sept 2015, 09:58

Hello TumiM2013,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that I called you to get a detailed story, however your phone diverted me to voice mail, I left you a message.

We would like to assure you that we are actively working to improve our service levels.

Regards

Jessie
REQ:***

MTN South Africa's reply11 Sept 2015, 09:58

Official