Laziness

My average spent is about 1500 and above and i called MTN to migrate to a higher package. The guy informed me that he will send me forms to complete or i can go to the nearest MTN store. On the 23.8.17 i went to the nearest MTN store Riverside spoke to Obert in the store. With a hope of getting assistance to have the forms completed and submitted. Strange enough this guy has been at MTN for years, is customer facing therefore i expect him to advise me and guide me on current packages. Electricity went off, he gives me the form and tells me i must complete the form. I asked him how will i complete the form because he must advise me what package will be best for me. He tells me, he cant assist me because system is off line and he needs to check the codes.... I was baffled, i left the store not assisted!! All he needed to do was complete the form which does not require the MTN system, he has the forms. For packages again, no need for system. i ask myself, how many other customers are turned back due to staff laziness and not incompetence!!! highly disappointed, can MTN please assist urgently in migrating my line to a higher package!!