Laziness

<p>i have a not do ggos experience from MTN -Durban ,Gardener street</p> <p>i have been there twice last week for a simple LTE sim swap and each time im told that the systems are off line, i went on Monday i was told they were off line, i went Tuesday the following day i was told they were offline, last month i went to them maybe more than 10 times, i keep getting the same offline story, even their security guard has been told to tell us the system is offline. im not sure what is the problem why are they turning us away, refering us to call 173. this is really frustrating, one day i went to the service serve early in the morning before work, guess what i was told...offline. the people who keep telling me this is a colored lady and on African lady with dreadlocks if i remember correctly. i just want a sim swap done without having to call the call centre</p>