IR
Ivan R

1 reviews | Active since May 2010

27 Nov 2015, 17:54

Laying Fibre and damaging peoples property

They are laying fibre internet in our area and digging up our front lawns. The guys damaged my irrigation system which I don't mind. As long as they fix it. <br> I informed the forman (Riccardo) who was supposed to meet me at 12.30 and just didn't pitch. He tracked him down and he said he would look at it. Still nothing.<br> He then laughs about it when my wife drives past him. <br> Firstly tell me if you break my stuff. Secondly tell me how you are going to fix it and when. I'm very upset and you are going to lose a client who wants fibre broadband but won't support this sort of attitude.

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Nov 2015, 13:20
Official
Hello Ivan2010,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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