Latest **** by MTN partner company CCI
<p>I Was approached by CCI UNDER THE PRETENCE THAT THEY ARE MTN</p> <p>To upgrade my contract with MTN </p> <p>You cannot get a hold of these people At all </p> <p>MTN Direct wont deal with you at all they just refer you to this Company .</p> <p>I Was told by one of MTN Consultants that I should report this matter on Hellopeter if i was to get anything done.</p> <p>Please take care that this company doesnt catch you as they did me !!!! </p>
Thank you for post.
We apologize for any inconvenience incurred.
Please can you explain in detail regarding your complaint to assist with feedback with the account.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for post.
We apologize for any inconvenience incurred.
Please can you explain in detail regarding your complaint to assist with feedback with the account.
Kind Regards,
Alice van der Merwe
REQ:***
Hi Alice
For starters according to your consultant at MTN Direct these partner companies / Call centers are supposes to identify themselves as such . I Spent 2 hours in a MTN Shop in Welkom where the lady there was kind enough to help me to asertain who the contract was with so that i can cancel but to no avail .After spending an hour on my phone to try and get the info from Headoffice she aventualy gave up. This morning I Tried again to call MTN Direct eventually got hold of a gentleman who informed me that the contract was with CCI and that there is nothing he can do on his side to cancel this contract but gave me an email address for CCI and said that I Should email them to cancel the contract which i did . I Even asked for a read notification , this was around 10h00 .by the time i left work at 4h00 Still nothing . I Then spent another 30 minutes on the phone and eventually got a phone number for CCI phone rings asks for extention rings again wher the person would pick up and immediately drop the phone . I called back 5 times but the same story . Itd difficult enough to get hold of someone at MTN Direct but this company is just rediculous the number i phoned was ********** 904 .My contract expired in July 2016 it took me 4 months to get MTN To acknowledge this. Where after I went over to a month to month waiting for a a better handset to make its appearance. Bottom line is I Can not see how you outsource but take no responsibility for the bussiness these companies do.
Regards Linden
Hi Alice
For starters according to your consultant at MTN Direct these partner companies / Call centers are supposes to identify themselves as such . I Spent 2 hours in a MTN Shop in Welkom where the lady there was kind enough to help me to asertain who the contract was with so that i can cancel but to no avail .After spending an hour on my phone to try and get the info from Headoffice she aventualy gave up. This morning I Tried again to call MTN Direct eventually got hold of a gentleman who informed me that the contract was with CCI and that there is nothing he can do on his side to cancel this contract but gave me an email address for CCI and said that I Should email them to cancel the contract which i did . I Even asked for a read notification , this was around 10h00 .by the time i left work at 4h00 Still nothing . I Then spent another 30 minutes on the phone and eventually got a phone number for CCI phone rings asks for extention rings again wher the person would pick up and immediately drop the phone . I called back 5 times but the same story . Itd difficult enough to get hold of someone at MTN Direct but this company is just rediculous the number i phoned was ********** 904 .My contract expired in July 2016 it took me 4 months to get MTN To acknowledge this. Where after I went over to a month to month waiting for a a better handset to make its appearance. Bottom line is I Can not see how you outsource but take no responsibility for the bussiness these companies do.
Regards Linden