Late response and lack of communication

I am writing this with the most intense of disappointment and anger at the lack of service and communication received for my service provider MTN.<br> I filled out a claim on a phone that was ****** from me over a week ago, and to this day not one person has come back to advise if my claim is being processed or what extra information is needed. <br> No form of communication has been sent out to me or anything, despite a auto generated email that repeats the same thing no mater what you respond.<br> Today I called into the contract department of the call centre and spoke to a Leann and her team leader Baldwin who say they sit in Dienfern in the northern suburbs. Which I do not believe my call came in at about 14H50 if calls are recorded. The number that they gave me to contact the insurance department has been off non-functional since logging my call. the turn around time is ridiculously long and still after that time has gone no form of communication is then sent.<br> As a paying contract subscriber this treatment is shocking and shows how little MTN values its clientele. To add insult to injury the call centre is also not helpful one bit.