Late HH Visser Mobile Contract

To whom it may concern<br> Can someone please explain to me what is the process of cancelling a deceased persons contract. It seems like it is impossible to speak to a branch cause they are only pushing blame to a department.<br> We have been trying since January 2015 with 3 different branches namely Jacaranda ,Colonnade, Wonderboom Junction to take over this contract of my deceased husband unfortunately it was two times declined . With no other option we did request them to cancel the contract handing them all necessary documents. I do have to compliment Zelna from Wonderboom Junction she did her best to assist. Last month Zelna propose the option to cancel the one contract that is still running and to put the one contract on pay as you go. For a whole month the service was suspended on the one contract the number *** I decided after a week to throw away the sim card. today early in the morning a received airtime for the other number which was on prepaid for a whole month number ***.I went to Mtn Wonderboom Junction unfortunately I needed to pay R353.00 or else they will block my account and I need my phone for the estate arrangements.