1 reviews | Active since Oct 2012
LATE DELIVERY/NO DELIVERY AGAIN!
It has come to point where MTN really deserves an award for not keeping its promise. I have been waiting for the delivery of the LTE sim for 2 months now. What's beautiful about this story is that MTN took the initiative to provide its clients with free sim's . But as usual they WILL NEVER KEEP their PROMISE. Whenever you call the courier company they will forever tell the their system is down they call you back which they never do.<br> Calling 808 is terrible as going to any Government sector in South Africa. <br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 11:12:23 | Wed 13 May 15 <br> Hello sefitlholop,<br> <br> Thank you for your post,<br> <br> Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> RTT confirmed delivery of your LTE SIM card on the 10th of April,2015,on your mail box(83 Security department,Sandton).Could you kindly check your mail box and once you have your SIM card, kindly follow the below easy steps to process your SIM swap.<br> <br> 1. Customer SMSs the word Swap to 44770 from their EXISTING SIM<br> 2. An OTP (one time pin), is then generated and sent to<br> <br> I'm still waiting till today. Work address incorrect.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the RTT supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the RTT supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
