MP
Muhammad P
1 reviews | Active since Dec 2013
31 Dec 2017, 23:05
Late delivery
Hi
I upgraded my MTN contract on the 18th December 2017 through MTN Direct . Samsung were running a promotion for a 32" led tv which you receive free with a few select devices and I was assured by the call centre agent that I qualify for this tv . However the offer needed to be redeemed by the 22nd December . I assumed this wouldn't be a problem as delivery of my device wouldn't be longer then 5 Days.
My device was only delivered to me on Wednesday the 27th which is over 7 working days since the upgrade which also means I cannot claim my tv as the date has now passed .
This is very disappointing as the tv was a major selling point in me getting the phone
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Replies (2)
MTN South Africa's replyOfficial
02 Jan 2018, 16:59Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply02 Jan 2018, 16:59
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MP
Muhammad P's updateReviewer Update
12 Jan 2018, 01:58Still no solution to my problem.
MP
Muhammad P's update12 Jan 2018, 01:58
Reviewer Update
Still no solution to my problem.