AF
Adelmarie F
1 reviews | Active since Aug 2017
28 Aug 2017, 10:12
Late Delivery
I would like to tell everyone today that MTN has the badest service ever i upgraded on the 1st of August' 2017 and yet still not received my package it's the 28th today and still they can't give me any answer according to my package they also changed couriers but can't think that it can take so long to send out the packages to the couriers.
they told me on the following email : on the 4th of August' 2017
Hi Adel,
Warehouse is busy with a system update so unfortunately there is a delay. They expecting invoicing to resume by today.
Apology for the delay.
Regards Tracy
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MTN South Africa's replyOfficial
01 Sept 2017, 12:34Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply01 Sept 2017, 12:34
Official
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,