Last week I called MTN to enquire about my 7 day speed recovery

Last week I called MTN to enquire about my 7 day speed recovery. An call center "CHAMPION" By the name of Makonopela Makgoba "ASSISTED" me with this query. The payment of R149 went through on the 16th of September. The above named call center attendant, definitely not champion told me I would have feedback within 2 to 48 hours about the matter. Still today the 23rd of September still no assistance, nor internet. They gladly take the money without rendering the service. In common language that is called "THEFT" This morning I called MTN once again, talked with another agent who still hasn't given me her name. And she has only given me a Reference number, no solution no feedback. How is this service in any matter. A world renowned cellular network that treats a customer in this manner is unacceptable in so many ways. MTN your agents needs training and customers need way better service.