Last time using an MTN service

I was very exited to get the MTN home LTE, at first. This quickly changed.

First of all, the signup is over complicated. They are still doing everything via phone, even in 2023. Secondly they are asking for too much personal information; for a simple month to month contract which you anyway pay in advance. Then I received a link via email where i had to enter my card card details to make an initial payment?!? When I told the guy on the phone that i first need to do research about this suspicious email payment, he got very rude....

The second red flag was when the delivery guy came with an unbranded car asking to take my finger prints?!?

The next problem was the cancelation. On my contract they listed a customer care telephone number which I then called. After holding the line for a long time someone tried to help me. After a few minutes he transferred me to another department, which again transferred me to the next. Finally they told me that I need to go to the MTN shop to cancel the contract. So I went to The Grove MTN only to get the answer that they can not help me and I need to go to the Manlyn MTN shop. Arriving at the Menlyn MTN I just got the information that customer care needs to cancel the contract first before I can return the router. Why didn't they told me this when I called them.

This was my first and last time using a MTN service. Rain has a 10x better and simpler service. As a business owner I would never do business with them. Time is money!!!