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migaelc M

1 reviews | Active since May 2016

19 May 2016, 06:37

Last night I was contacted via whatsapp from suppos to be a MTN representative

<p>Be on the look out they was you all the right questions to get your card details to refund you and by doing that they put transactions through your card. It happend to me and I stoped my cards..</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 May 2016, 14:53
Official

Good Day migaelc,

Thank you for bringing this to our attention.

We appreciate that you have made us aware of the incident, please be advised In an effort to protect our Customers against *****, MTN will under no circumstances ask for personal information via whatsapp.

The Banks normally warns its clients to protect their personal information, including but not limited to their bank Personal Identification Number (PIN) codes, their Internet banking login details and any personal information pertaining to Internet banking.

We would like to assure you that we are actively working to improve our service levels.

Kind Regards,

Zukiswa

REQ:***