1 reviews | Active since Sept 2016
Larry Annetts, Chief Consumer Officer: MTN South Africa - DO YOUR JOB!!!!!
<p>Larry, I have copied my last reveiw and comments dated Dec 2016 here for you to see. Perhaps appealing to you will bring this saga to an end once and for all?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????</p> <p> </p> <p>MTN have zero regard for customers!!!!</p> <p>Unfortunately my saga with MTN seems to have no end.</p> <p> </p> <p>I called to confirm that my contract had been cancelled only to be asked to send the proof of payment. (A payment I made at an MTN store, surely they had a record of it???) It then turns out that MTN owe me R6734.80 according to the call centre operator. I sent the proof of payment as requested and was told the refund would be deposited in my account within 24-48 hours.</p> <p> </p> <p>Well, it's a week later and no funds have been transferred. To make things worse I cannot get through to the customer care centre as my number has been ported to another provider and the system will not accept it anymore. I also tried calling 083 173 which is inactive today????</p> <p> </p> <p>Emails are not answered either.</p> <p> </p> <p>Last effort was to submit a complaint online - received a message that my query would be handled within 5 days. </p> <p> </p> <p>SERIOUSLY MTN!?!?!?!?!</p> <p> </p> <p>Latest ref #: **********</p> <p><br />Dec 21, 2016<br />2 weeks ago<br />Official business reply:<br />Dear Valued Customer,</p> <p>Thank you for taking time to raise your concerns with MTN.</p> <p>kindly be advised that the amount of R6,734.80 is for early termination charges there is no credit due and we apologise for the incorrect information disciplinary measures will be exercised.</p> <p>warm regards</p> <p>mike</p> <p>REQ: ********** </p> <p><br />Dec 22, 2016<br />2 weeks ago<br />NicciFord:<br />Hi Mike,</p> <p>I recieved a cancelation quotation to the value of R6780.83 on the 28/11 and settled this amount in full on the 29/11.</p> <p>I was then informed on the 13th December that there was a owing to me. I am requesting a full statement on this account.</p> <p>Just to put my frustration in perspective..... I have been a customer of MTN's for 20 years. Since my descision in August to move to another network, I have only been contacted by the retentions team after leaving reveiws on hellopeter. The service has been diabolical, with me being pushed from pillar to post.</p> <p>MTN you seriously need to have a good look at your organisation!</p>