Laptops NEVER in stock
Guys, how do you advertise something for 2 months that you don't have stock of??? We have been trying since beginning July 2019 to get an upgrade to the new HP i7 package that you have had in your catalogue since the beginning of July. I've been to NUMEROUS stores and have placed NUMEROUS orders for the laptop only to be told you don't have stock. We have been with you for over 12 years. Shall I take my business to Vodacom who can supply me with a laptop instantly??? Please source once and let me know where we can upgrade and pick up the laptop. Thank you
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Aug 2019, 14:51Good Day Chantelle
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our sincere apologies.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
According to our records there has been a recent upgrade done on one of your lines and needed to confirm if it was for the laptop. We will try to contact you again some other time.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our sincere apologies.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
According to our records there has been a recent upgrade done on one of your lines and needed to confirm if it was for the laptop. We will try to contact you again some other time.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,
MTN South Africa's reply22 Aug 2019, 14:51
Official
Good Day Chantelle
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our sincere apologies.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
According to our records there has been a recent upgrade done on one of your lines and needed to confirm if it was for the laptop. We will try to contact you again some other time.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our sincere apologies.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
According to our records there has been a recent upgrade done on one of your lines and needed to confirm if it was for the laptop. We will try to contact you again some other time.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,