1 reviews | Active since Apr 2017
Laptops- Advertised but never in stock
<p>We have been pre-approved for a laptop contract, but for the last few months every time we enquire about the laptop we get the same line, there is no laptops available. How can you advertise something but never have stock? And how can every other provider have stock but not mtn? Should i rather just go to a different provider? Seems like Mtn doesnt need new business</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Thank you Mike, but no one has contacted us yet. Another month almost gone, and still no stock that has been advertised.
Thank you Mike, but no one has contacted us yet. Another month almost gone, and still no stock that has been advertised.