ET
Eleanor T

1 reviews | Active since May 2015

22 May 2015, 12:32

Laptop Upgrante(April Special)

I app**** for an upgrade for an HP Laptop that was April special with MTN at Ghandi squire on the 09/04/2015,which it was out of stock, however they are getting stock the following Monday(12/04/2015)therefore I can come and collect it<br> <br> The same Monday I drove to MTN and they still didn't have it, I drove to MTN Ghandi squire 3 times already to be turned back, I made various calls and every time I was told that they are expecting stock the next day, at times I was told that the delivery driver is on the way with the laptop, I must come the next day, I sent my husband to collect it but he also got turned back.<br> <br> 04/05/2015 I app**** with Cresta Mall which I was also told that they are getting stock in two days' time, after two days I called and it was available. I informed them that I can only make it the following week, which I was assured that they will keep it for me. today(22/04/2015) I called Cresta Mall to inform them that I will be coming to collect the Laptop as I made transport arrangements and was told that it is out of stock, they are not sure when are they getting another stock as they are on strike<br> <br> I am very unhappy about the services level I received from MTN,

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 May 2015, 13:45
Official
Hello Masekolo,

Thank you for bringing this matter to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

This matter has been escalated to the management team of Ghandi squire and Cresta for urgent attention.

We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Bronwyn
REQ:***