Laptop supp**** by MTN with non-functional battery

Good day,

I purchased a laptop online from MTN Online (Invoice attached) and on receipt thereof I discovered that the battery was not charging. I immediately contacted MTN who referred me to the supplier who was First Technology - Umhlanga. They collected the laptop for repairs. They did not fix the laptop after spending more than a month with it. I later received a call from HP and they said the suppliers would return the laptop to me and HP would write me an authorisation for return letter which I was to take to an MTN Store for the laptop to be replaced.

I went to the MTN Morningside store on Friday the 16th of August and met the Branch Manager for Sandra Zwane and she said they cannot replace the laptop and referred me to MTN Direct Store. She gave me your email address. I have the following documentation in my possession:

1. The invoice for the proof of purchase. 2. The HP jobcard for the repair attempt. 3. The authorisation for return from HP.