1 reviews | Active since Sept 2011
Laptop repair
<p>I am still contracted to mtn and pay for my laptop contract every month. I have tried taking my laptop to mtn repair centre in midrand and they dismissed me saying they do not fix laptops. they gave nme the number to call so that my laptop would be collected ********** 070 </p> <p>no answer no response. and no response to my emails. This closest I got was receiving an email stating that there would be no help/dont fix laptops :</p> <p>Good day,</p> <p>I hereby acknowledge the receipt of your email</p> <p>Please be advised repair center do not repair Laptops.</p> <p>Thank you<br /> Kind Regards,<br /> Edith Itshegetseng<br /> HVRC Contact Centre Agent<br /> After Sales Contact Centres<br /> Toll Free Number: ********** (FIX) 349</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
regards
mike
Complaints Management Team
Reference Number: ***5
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
regards
mike
Complaints Management Team
Reference Number: ***5
Noone contacted me and i have not been helped in any way. can i return the laptop and cancel my contract instead...?
Noone contacted me and i have not been helped in any way. can i return the laptop and cancel my contract instead...?