1 reviews | Active since Jun 2015
LAPTOP REPAIR
Approximately a month ago my laptop shutdown and did not switch on again, definitely a software problem. I took the laptop to the Mtn store at KeyWest branch for repair, they said to me 7 working days and it will be fixed! 2 weeks went by and I still no geedback on my laptop! I had to follow up and with that had to find out the laptop's screen was cracked, first they held me responsible for te damage but then later they said it happened in transport! An investigation was opened to see were the laptop cracked! Up to today I have not received my laptop or a replacement and as I explained to Mtn and HP that this is my work station! This has lead to be suffering a loss of income! At this stage i need answers ASAP!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,