GN
GLORIA N
1 reviews | Active since Dec 2014
23 Sept 2017, 14:16
Laptop problems
I went to MTN secunda bought a laptop and find out its not working properly they told me that is settings when I took it back the following day after they told me its pk to find out it was not I dont know how many times I went there they dont know how to treat their customers when I asked for complaint line over the mtn call center they told me that they dont have I felt like a fool when they told me to write a letter after I went back to find out about the laptop and thats why they treat their customers like this becouse they dont have complaints lines when you not happy the only think that I need now Is to cancel my contract becouse I cant take this being treated bad like you dont exist on top of that they took the money for the laptop but I dont have it
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Replies (3)
MTN South Africa's replyOfficial
26 Sept 2017, 21:56Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the compliant to the store Regional managers to intervene with the treatment received.
We do not understand the last part of the complaint: did the store take device in to be send for repairs?
Are you still waiting for feedback on the outcome?
Is the device still with you and not working?
If the device is with you , please take the device back for assessment.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply26 Sept 2017, 21:56
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the compliant to the store Regional managers to intervene with the treatment received.
We do not understand the last part of the complaint: did the store take device in to be send for repairs?
Are you still waiting for feedback on the outcome?
Is the device still with you and not working?
If the device is with you , please take the device back for assessment.
Kind Regards,
Alice van der Merwe
Best regards,
GN
GLORIA N's updateReviewer Update
26 Sept 2017, 22:47I took the device back to the store and they told me that I need to sign some forms that I agree they can take the device on my behalf when I read the form the was no space for client or customers signature I went back to the store to find out where to must I sign I find out that the person responsible was not at work when they called her she said the must give me a blank page to explain my story about the laptop I felt badly in such a way that I told them to cancel my contract because of how I was treated and when I called to cancel my contract they told me that I will pay for termination,and I asked if maybe they can give me a number for complaint they told me that they dont have only an email that I can use I called the 808 number where I was told that there is no complaint line while I was up and down with the laptop so ill really appreciate if they can cancel my contract and let me continue with the old one because I don't want this contract anymore.
Thanks for the feedback
GN
GLORIA N's update26 Sept 2017, 22:47
Reviewer Update
I took the device back to the store and they told me that I need to sign some forms that I agree they can take the device on my behalf when I read the form the was no space for client or customers signature I went back to the store to find out where to must I sign I find out that the person responsible was not at work when they called her she said the must give me a blank page to explain my story about the laptop I felt badly in such a way that I told them to cancel my contract because of how I was treated and when I called to cancel my contract they told me that I will pay for termination,and I asked if maybe they can give me a number for complaint they told me that they dont have only an email that I can use I called the 808 number where I was told that there is no complaint line while I was up and down with the laptop so ill really appreciate if they can cancel my contract and let me continue with the old one because I don't want this contract anymore.
Thanks for the feedback
GN
GLORIA N's updateReviewer Update
05 Oct 2017, 20:20Mtn promised to call me but they never did
GN
GLORIA N's update05 Oct 2017, 20:20
Reviewer Update
Mtn promised to call me but they never did