GN
GLORIA N
1 reviews | Active since Dec 2014
16 Sept 2017, 12:34
Laptop problems
I bought a laptop at MTN secunda mall they gave me the laptop without setting it for me ok I went home and set it myself some of the buttons where not pressing accordingly then they told me ive pressed the wrong things they reseted the laptop n said its ok but then I stl have a problem with the laptop it stll does press some of the buttons now they tols me that ive pressed and downloaded some stuff and the data doesnt last ive used 2 g in three days they said I douwnloaded something I haven't download anything yet so I cant krep on westing my time going to them the reason I bought the laptop my old one has a battery problem and I want to write my assignments at this stage ive got a laptop that its mot really working for me.Please help with this issue
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MTN South Africa's replyOfficial
18 Sept 2017, 16:02Dear Gloria,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Sept 2017, 16:02
Official
Dear Gloria,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
GN
GLORIA N's updateReviewer Update
21 Sept 2017, 20:00Nobody came back to me regarding this matter what stresses me most is that I didn't use the laptop and now I was told to wait for +-2weeks I have some assignments due and its really frustrating with this issue if only they did their job right the first time when they give mw the laptop how can yoou sell something and dont even check if its working properly im really disappointed and they are talking money for the laptop even if I don't have it and what does that mean
GN
GLORIA N's update21 Sept 2017, 20:00
Reviewer Update
Nobody came back to me regarding this matter what stresses me most is that I didn't use the laptop and now I was told to wait for +-2weeks I have some assignments due and its really frustrating with this issue if only they did their job right the first time when they give mw the laptop how can yoou sell something and dont even check if its working properly im really disappointed and they are talking money for the laptop even if I don't have it and what does that mean