Laptop not delivered

I Mr MA mthimkhulu took a contract with mtn kwadukuza mall on March 23 2026 for a laptop and router I still have not received the laptop after they have called me and told me they have received the voucher to buy the laptop and I was under the impression that I will pick up the laptop from the store now no one is contacting me to tell me how Im going to receove it yet on the 5th Im expected to pay the premium my number is ***