Laptop issue

I upgraded my contract with MTN this month, i took a laptop. To my surprise the laptop has has a software issue and MTN only covers the hardware. i have not used the laptop not even a single day already it has problems.

i did send it back to the store i was told to send it to coastlands from there i was told to send it to HP. i do not have the time and resources to do this. Can MTN assist me on this matter