Language proficiency at MTN is Tribalitic

On the 24th January 2023 I called MTN CUSTOMER CARE to ask about the 300mb I receive daily on my Inbox the first two ladies were rude and threatened me by Hanging up on me if I cannot speak Isixhosa and my language option is Sesotho.

It's not the first time I encounter this attitude from either Xhosa or Zulu speaking ladies especially from MTN.

The last lady who helped me was either Xhosa or Zulu too by the name of NCEDIWE MATAKATA from Cape Town she told me is a kind of a person the company will grow with she is marvellous on the Sesotho and willing to help very Professional. MTN MUST MONITOR LANGUAGE PROFICIENCY ESPECIALLY ON THE SAID LANGUAGES.