Language issues
<p>I'm an Afrikaans-speaking customer of MTN. When I call the call centre there is usually nobody available to assist me in Afrikaans. Are the Afrikaans-speaking consultants so busy or do they not appoint enough Afrikaans-speaking consultants? It is really a pity and one wonders about the purpose of an act such as the Consumer Protection act if I cannot get access to information in my language.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Oct 2016, 15:36Good day Karien Brits,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,Bronwyn
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2016, 15:36
Official
Good day Karien Brits,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,Bronwyn
REQ:***
Best regards,