1 reviews | Active since Nov 2015
lagging internet connection
Hi, after purchasing a 1 day uncapped data bundle to run updates on my new notebook I was throttled @150MB for fair usage which I reasonably understood. The problem I'm having is my internet connection has come to be as slow as 29KB/second and that to me is not being fair to me as a customer. I've contacted support on 3 occasions and was asked by Mpho a consultant to refresh the network, restart the phone but to no help. Eventually I was advised by Bonololo a technician that MTN will throttle you to anything under 128KB/sec and they cannot do anything to help with my 29KB/Sec. I deem this to be unfair given that I would not have spent R40 to buy uncapped internet to browse social media but rather to download updates & obviously they would not only be 150MB in size. What happened to being fair to your customers?
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kinly be advised that with 1 day uncapped data bundle they have been designed to reduce the speed after the 150MB fair usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kinly be advised that with 1 day uncapped data bundle they have been designed to reduce the speed after the 150MB fair usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***