AG
Andreas G
1 reviews | Active since Feb 2015
04 Aug 2016, 12:23
lacking Service
<p>sent various e-mails for various queries, all I get is a automated reply stating I can look the >>>> up myself. All I get is a automated reply, stating I should look it up myself!!! ***, if I can take the time to state my queries, MTN as a service provider should reply by an employee, not a f.... automated reply refering me to your website.</p> <p>Queries were relating to over 400 loyalty points having disappeared without any notification.</p> <p>Airtime deductions were done without my consent. Never had feedback on this issue.</p> <p>Todat I received an sms my sms bundle will not be loaded, Subscritpion has been deleted because my subscription could not be deducted.</p> <p> </p> <p>Would someone please be so kind and contact me witout sending a automated reply!!!!!!!!!</p>
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MTN South Africa's replyOfficial
08 Aug 2016, 09:57Good Day Andreas,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation you mentioned that you lost 4000 points that were accumulated in Two years. Our system shows that your number has been active on contract from the 05 August 2015 which makes it exactly 1 year old. We were able to access your records from the time MTN took over from Autopage which is the April 2016 month.
We have emailed you the Loyalty points statement as we discussed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply08 Aug 2016, 09:57
Official
Good Day Andreas,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation you mentioned that you lost 4000 points that were accumulated in Two years. Our system shows that your number has been active on contract from the 05 August 2015 which makes it exactly 1 year old. We were able to access your records from the time MTN took over from Autopage which is the April 2016 month.
We have emailed you the Loyalty points statement as we discussed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,