Lackadaisical Attitude Towards Customer Problems

My MTN contract for my tablet came to an end during September 2014. In the same month I upgraded this contract to a data only package @R69 pm at the Northgate Store. Information was captured incorrectly by the store with the result that I have erroneously been charged the original R399 pm ever since. No amount of calls and/or e-mails to MTN customer care could thus far correct this mistake all because the Northgate MTN store fail to provide the new contract information to their head office as requested on numerous occasions. I was also not provided with my copies of the relevant documentation on the day of renewal. Anyone using this store should be aware of the lackadaisical no care attitude of the staff of this store and ensure that they receive all relevant documentation before leaving. In fact I would go so far as to say avoid doing business with them and find another store if you HAVE to do business with MTN. In spite of various e-mails from customer services promising to correct the situation nothing whatsoever has been done yet. <br> <br> Account Number A*** is applicable