TM
Teddy M
1 reviews | Active since May 2013
15 Apr 2016, 14:44
Lack of Urgency in responding to insurance claim
I submitted and insurance claim for the broken LCD of my Sony Xperia M4 Aqua on the evening of 29 February 2016. Since then the call centre, email correspondence and service from the branches has been terrible at giving me any sort of feedback as to how and when my claim will be handled. Its been 6 weeks since I have submitted my claim yet my handset is still yet to be picked up for analysis and repair. This is unacceptable
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Replies (1)
MTN South Africa's replyOfficial
17 Apr 2016, 19:56Hello tmasuku,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply17 Apr 2016, 19:56
Official
Hello tmasuku,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***