Lack of transparency and terrible internet service

I am extremely disappointed with MTN's handling of my contract and overall service experience. My contract was supposed to end on October 31st, but because I did not cancel it, I was automatically placed on a month-to-month deal without any prior notice or clear communication. At no point during the application process was I informed that I needed to call and cancel if I did not want to continue. This lack of transparency is unacceptable. To make matters worse, the amount l am now being charged is higher than what I was paying during the contract period, which feels unfair and exploitative. When I contacted MTN for assistance, one of the consultants simply told me that "unfortunately" I have to pay the amount, offering no real solution or consideration for the circumstances. On top of this, I have been complaining for months about terrible internet connectivity, which has never been resolved. Paying more for a service that consistently underperforms is frustrating and disappointing. MTN needs to improve its communication, customer support, and network reliability. Customers should not be penalized for unclear terms and poor service.