1 reviews | Active since Aug 2017

01 Aug 2017, 18:08

Lack of Technical Support

<p>I have had endless problems with 4G since starting the new contract 4 days ago. I have spend 5 hours in total with the Call Centre and a 1 hour in the Canal Walk branch. Everyoen I spoke to had different answers. No one knew what was goign on. Now today, after sprtign out my technical issue, I had to call 1555 for Techncial Support and foundout that there was not one person with the 'Technical-Know-How 'on how to support a customer with email issues- sending and receiving via Gmail and Macmail. I have not been able to send or receive emails since yesterday. The Call Centre staff are helpful and friendly but just dont have the Technical Ability to offer the same support I had with Mweb. Do I have to continue to visit the Canal Walk Branch for assistance? At this rate I may as well just park off there daily. Am I able to cancel this contract as MTN are not able to offer me the service I require? Do I have to pay a fee to do so? I shoudl be getting a refund, not charged extra.</p>

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