Lack Of Superlatives to Compliment

<p>I work for a small company which has about 40 lines with MTN(voice and data) with an average bill of roughly R38000 which is obviously a very small amount compared to the turnover of millions that MTN generates each second of each minute. Somehow your employees display the attitude of we are a rich big company you can't TOUCH US. I have two queries that are outstanding with MTN the first query is an upgrade according to MTN that was done in store however its paperwork cannot be located as per email correspondences from a MTN employee. A simple request has been brought forward that if they cannot provide the paperwork used on the transaction then this means this contract is null and void, as our request is simple provide us with all the documentation that is involved to perform an upgrade on a business line, instead of providing the necessary by MTN I was advised, a certain individual will stand surety that the correct procedure was followed. Unfortunately in my unwillingness to accept a binding written and signed contract be represent by word of mouth I took my dissatisfaction to the MTN Facebook page, which after I would assume they referred my frustration to a Funeka Nzima who until yesterday 15:55pm I would have sworn on my daughter's life people of her calibre did not exist in this well growing big industry of the country. SHE DISPLAYED S****S OF PURE UNPROFESIONALISM, RUDE, DISRESPECT, LACK OF KNOWLEGDE, DISGRACE TO MTN and I should unfortunately say she is a complete description of the word IDIOT, I explained the situation to her and instead of telling me who can assist me as she clearly told she does not know what to do this the first time of her hearing of such a query, I unfortunately I got frustrated with her as the more I explained to her my issues the more she just wanted to argue, insult and parade the terminology that MTN uses to refer to simple service like Call Limit and Credit Limit. She told me about, remedy, SPUL and SUL, sarcastically challenged my knowledge went to tell me I do not know what I am talking about, MTN is not governed by any rules and regulations, they make their own rules, the icing on the cake was her asking if I know her right from department of labour that allows her to knock off and it was time for her to knock off anything further she will see or do today and supposedly there was an email she was to send yesterday but postponed it for today. Up to now I have not received a transcript of all what she advised to be MTN business rules that are unregulated. Up now I am still where I was before she made contact with. I have line that has been upgraded however I cannot be issued proof as to why the upgrade was processed. I have line that used over 20K on data yet no one can tell me the credit limit for the line or account. Instead the query is being sent around the MTN offices with no one to willingly take accountability I have sent emails to ********** ********** pontsho@ ********** ********** with all due respect however they are utterly useless only excellent at ignoring.</p>