Lack of Staff Training.

Very bad experience. I call to cancell my contract they said I should return my router to the shop they will cancell I went to return router to the shop Tubatse Mall MTN very unfriendly consultant filled up form told me to sign I started reading what I am signing he said why you reading just sign don't you know this form is for returning router any how I just signed but felt insulted I do not reply to him he was looking tired and cross so I felt sorry for him I think MTN should train there employee how to behave with customer. any how I took the form and call cancellation Dept with IRMS no for cancellation they said they will escalate the cancellation then when I call on Saturday to find out status of my cancellation they kept on sending me to account Dept from there customer service from there back to cancellation and eventually I got to somebody who explain me it is Saturday so cancellation department is close and I should call back on Monday it was like going from pillar to post to finally get answer that I should call back on Monday so now I will call back on Monday .Please mtn train your staff and get some kind of system for customer service.